Our shipping and handling charges are calculated based on the total price of your package
We use this major carriers to ship our items: DHL
Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 6pm
20-38 days to arrive.
Shipping is free for orders (no price limit)
6-12 days to arrive.
Free shipping on all orders over $200.
The total price of your package is less than $200, the shipping cost will be $7 .
Late Or Lost Deliveries
When placing your order please make sure that you specify the correct delivery address as My Scarf Shop take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or in outbuilding. Please note that unless the parcel has been returned to us by DHL, a refund/replacement will not be issued.
Any order discrepancies relating to missing/lost items must be reported to us in writing via our Online Contact Form at least after seven working days have passed from the time your order was despatched.
We cannot refund or replace lost items until 15 working days after the date of despatch (25 working days for international items) - this is when DHL items as being lost.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website www.sogual.com by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.